MorningSave
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Half an order delivered.
I'm missing half of a fully paid for order of headphones purchased by Me from your company via The View tv program.
User's recommendation: I'll comment on that once I've seen how this matter is resolved. To do so now wouldn't be fair to anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I wanted to place an order. I am having grey trouble and difficulty. Please help assist with this matter.
- Great deals
- Cannot speak to a human
Preferred solution: Savvy Cie Genuine Gemstone Diamond Pendant and Earring Set
Hi Lynn - Please reach out to our customer support team directly via https://morningsave.com/support for assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCouldn’t contact Customer Service
I need to return the earrings that you guys sent me, and I also did not receive the iPad that I ordered. I called your customer service number, and I left a message, but I haven't heard anything.
Please contact me at 713-927-****.
My email address is dianedpickens@***.com. Thank you.
Preferred solution: Full refund
User's recommendation: Get Customer Service answering phone
Hello - While we do not offer phone support, we're happy to help via email. Please reach out via https://morningsave.com/support and we'll get back to you shortly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Resolved: Defective product
Company fixed the issue and I have been provided with apology.
No response to phone call !! I am out the $$ I paid for my item that was sent .
It was non working when I received it. The manufacturer will NOT help or replace.
Morning Save has not responded. I will be contacting the TV show that promoted Morning Save.( Kelly Clarkson Show)
User's recommendation: BEWARE of electronic or rechargeable products! They can come with OLD dead battery, etc.
Hello, We do not offer phone support. You emailed us yesterday afternoon and it can take 1-2 business days for a response. I've refunded your order for the massage device.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Says delivered but I did not get it
Company fixed the issue and I have been provided with apology. I already did describe on another one like this
Caitlin did a great job helping me find my box. She worked quickly and courteous.
My money was refunded for my package that was left at another apartment in my building. The photo I received didn’t show the door number and it was gray. I responded back with my photo of my apt number on a white door. Because this site was so “wait till we call you” I was frustrated to no end when the recording announced a response in 2-3 business days via e-mail.
I got an email in about an hour. Thank you Caitlin!
According to the message, the delivery time was 2:59 pm! I live on the 8th floor of a high-rise building, so a half hour is not a good situation for a package left unattended. My concern now is to find someone who can rectify this situation by either retrieving my item or refunding me for it.
All the numbers I call are automated and state a response time of 2-3 business days. Today is Friday and it's already 4:40 pm!
Preferred solution: Deliver product or service ordered
Hello - I see our customer support team already responded and resolved the issue. If you'd like to update your review, here's how: 18.1 For registered posters: 1) Log into your PissedConsumer account; 2) Click on the profile icon on the toolbar (in the upper right corner of the page) and choose "Reviews" from the dropdown menu; 3) Choose the review you would like to update and click on the "Edit" button; 4) Click on the "Add" button in the "Additional Facts" field, and type in your additional facts; 5) Click on the "Save" button to save the changes.
18.2 For anonymous posters: 1) Go to PissedConsumer.com; 2) Click on the "Login" button in the upper right corner of the page; 3) Click on the "Sign up" button at the bottom of the popup window and fill in the required fields; 4) Click on the profile icon on the toolbar (in the upper right corner of the page) and choose "Reviews" from the dropdown menu; 5) Choose the review you would like to update and click on the "Edit" button; 6) Click on the "Add" button in the "Additional Facts" field, and type in your additional facts; 7) Click on the "Save" button to save the changes.
Please note that the link from “Thank You” email remains valid for 6 months from the date of receipt of the email. If you lost your "Thank you" email, please contact us via Contact PissedConsumer form.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge don’t recognize
I just need to talk to somebody to see what the charges are for. I didn't think it would be this big of a deal.
Can someone please call me back at 504-874-****? My name is Gail Stant.
Thank you for the quick response. I'm hoping to get information from you all.
Preferred solution: A refund on my credit card if it’s not something that I ordered which I do not recognize anything but one order and I got four on my credit card
User's recommendation: Return my call
Hello - I've canceled this Membership for you, effective immediately. When you placed your order with us, you chose to join our $5.99/month Membership program instead of paying the flat rate shipping fee.
As a member you receive member-exclusive benefits, including early access to special deals and free shipping on all of our sites: - morningsave.com - casemates.com - meh.com - sidedeal.com If you haven't used the Membership services during this billing period our system will automatically refund you the fee + applicable tax. Your refund is issued immediately but may take up to 48 hours to process, depending on your bank. If you have placed an order this period, the Membership fee will not be refunded.
The Membership auto-renews monthly unless it is canceled. You can read about the benefits, find the membership details for each site, or cancel your Membership from the link on your account page or by heading to: https://morningsave.com/membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gainesville, Texas
Cancel subscription
Wasn't able to speak with a live person.
Terrible experience then they want a video or pic if what, who, who?
User's recommendation: Do not expect good service from a live person. They charge you $1.00 just to speak to a technician
Hello - We do not charge for customer support. We don't have any messages from your email address.
If you need to reach our support team, head to https://morningsave.com/support for assistance. **In the meantime, I've canceled this Membership for you, effective immediately.** When you placed your order with us, you chose to join our $5.99/month Membership program instead of paying the flat rate shipping fee. As a member you receive member-exclusive benefits, including early access to special deals and free shipping on all of our sites: - morningsave.com - casemates.com - meh.com - sidedeal.com If you haven't used the Membership services during this billing period our system will automatically refund you the fee + applicable tax. Your refund is issued immediately but may take up to 48 hours to process, depending on your bank.
If you have placed an order this period, the Membership fee will not be refunded.
The Membership auto-renews monthly unless it is canceled. You can read about the benefits, find the membership details for each site, or cancel your Membership from the link on your account page or by heading to: https://morningsave.com/membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVaey slow and no customer service phone number to call.
Didn't receive it yet. I hope it's a good product you are sending me.
Thank you, Shelley Raucci.
Hope my product is being shipped soon.
- Easy to do my order
- Slow and no phone number to call
Preferred solution: Deliver product or service ordered
User's recommendation: No comment as of yet need to get product.
Hello - We've responded to your emails. Your tracking number is on the shipping notification email we sent, as well as on your order page, which you'll find here: https://morningsave.com/orders I hope this helps.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not happy with unauthorized charging my account
Company fixed the issue and I have been provided with apology.
Unacceptable
Preferred solution: Full refund
User's recommendation: I recommend
Hello - I've canceled this Membership for you, effective immediately. When you placed your order with us, you chose to join our $5.99/month Membership program instead of paying the flat rate shipping fee.
As a member you receive member-exclusive benefits, including early access to special deals and free shipping on all of our sites: - morningsave.com - casemates.com - meh.com - sidedeal.com If you haven't used the Membership services during this billing period our system will automatically refund you the fee + applicable tax. Your refund is issued immediately but may take up to 48 hours to process, depending on your bank. If you have placed an order this period, the Membership fee will not be refunded.
The Membership auto-renews monthly unless it is canceled. You can read about the benefits, find the membership details for each site, or cancel your Membership from the link on your account page or by heading to: https://morningsave.com/membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t get my package
I have nothing I wasn’t able to speak to anyone I and they never called me back
I went to the post office, I was told my package was sent back. My address is {{Redacted}} My name is Irma Allen. Please, can someone respond to my problem?
Preferred solution: Deliver product or service ordered
Hello Irma - it looks like one was returned, but the other is still in transit. Please reach out to our customer support team via https://morningsave.com/support for assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: AWFUL
Company fixed the issue and I have been provided with apology.
Tried to cancel my membership and they said it was done and sent me proof, but continued to take money out of my checking. Wouldn't answer calls to main number and to chat with them after talking to support online they wanted me to pay to talk to a live person. Awful company to deal with!
Preferred solution: Full refund
User's recommendation: NEVER SUBSCRIBE TO THEM
Hello - I don't see any emails from you to our support team. We can always be reached via https://morningsave.com/support.
Are you sure you're seeing a charge and not a refund?
I pulled up your account and it looks like when you canceled you hadn't used the current month's benefits. So when you canceled, our system refunded you for the current month's cycle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Product Delivered was not as Advertised
Let me begin by saying I live out of the US, I pay to have items shipped from Florida to me, and it is very difficult if not impossible to return-. Shopping options are limited where I live.
I read all product descriptions very carefully and observe the pictures. I really like MS's selection & pricing. However, I bought 108-Piece: Ruby Space Triangles Triple Hanger Hooks . The pictures showed 6 bags.
That was great I would use 1/2 bags and gift the rest that would be in original bags. I received 2 large bags of 54. I have no use for 54 hanger hooks and once a bag is opened it is not suitable for gifting. I notified customer service and advised them to be more diligent about pictures--I expected more than thanks for the feedback.
I asked for some type of compensation. The CSR was advised that I was out of the country. I was told to return the item at my expense. Please keep in mind I did not receive what I ordered.
I was not even offered a shipping label for the return US leg of a return which was really not possible UNLESS THERE WAS A MIRACLE and someone was able to take it back--but then there was no US shipping label--the odds of this happening are next to impossible! I would like to be compensated for the mistake that was made by MS. The item cost $20.
Since finding MS, I have been shopping on their site for quite a few things. I really expected better treatment than that
User's recommendation: Own your MISTAKE and REFUND keep a customer happy and she will/may return
Hello, As we mentioned on your other review posted to a different site, we advertised 108-Piece: Ruby Space Triangles Triple Hanger Hooks, and that is the number of hooks you received. I'm sorry they didn't come packaged the way you wanted.
Saint Petersburg, Florida
To cancel membership
I trying to a membership was done in error wasnt aware it was done . I want to cancel the subscription.
Hello - We responded to your message and canceled your membership on Thursday of last week. Thanks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My delivery address is wrong
First time I ordered it went though taken the payment then refund because it sold out. My second time was wrong address issue but couldn't cancel the order with morning save or my credit card if im not mistaken FedEx corrected the address and I received my package
- Good deals
- Hard to contact customer service
Preferred solution: Deliver product or service ordered
Hello - We are unable to change your address for you. This order has already entered the shipping process and can no longer be changed or canceled.
Your tracking is available on your order page. As item shipped via FedEx, you'll need to contact them directly prior to delivery to refuse delivery. (FedEx cannot change the shipping address for your order. They can only deliver it to the address you entered at checkout or return it to us.) There is a cancel button on the Your Orders page for 1 hour after you order.
If you need to change it in the future you should cancel and reorder with the correct address, as we aren't always able to cancel the order in time after that window. If you need to add or update your address, head over to Your Account page and click the "edit" button for Payment Settings.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere us a product I ordered I need to return. May I have a return label please?
I cannot get anyone to respond to my needs to send back an item that was NOT what it was portrayed to be. All I want is an address and a return label to get this one item returned for a refund. Please help!
Company needs to call me in order to get this handled, please. I don't have an order number, and no paperwork was supplied in the packages I received.
No return label was supplied either. Please get in touch with me at your earliest possible convenience.
Thank you! Jackie Chandler @ (330) 704-****
- Great deals
- No return or shipping labels
Preferred solution: A refund on only one of the four products I ordered.
User's recommendation: Great products ~ just need to provide a shipping label and a return label.
I see you updated your review. You wrote in to us on Monday 4/29/25 at 8:19 pm.
I've responded with the return instructions. Thanks!
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Hello, I'm sorry for the confusion. There are 2 tracking numbers on Your Orders page. One of them is showing it's still in transit.